| |
|
|
Host/Hostess
General Goal:
Greets guests, assigns a table according to the type of guest, introduces or point out who their Waiter or Bartender will be and hands out menus.
Responsibilities:
- Arrives on time in a clean pressed uniform according to the Procedure Personal Appearance and Hygiene Standards.
- Always has on hand name tag, 2 pens and 1 lighter.
- Reports to the Mandil and Reviews the Daily Service Board
Clocks in.
- Fills out the Host Opening and Closing Checklist.
- Checks reservations and reports to the Mandil on Duty.
- Is responsible for the Waiting List Form.
- Cordially greets guests in a kind and friendly manner and always with a smile.
- Gives out welcome souvenirs.
- Hands out menus.
- Seats guests accordingly.
- Introduces the Waiter or Bartender.
- Identifies all available tables in different stations.
- Helps guests with special requests
Helps with group table organization.
- Answers telephone in an attentive and cordial manner and puts through all authorized calls Takes reservations.
- Makes special reservations.
- Keeps podium clean and stocked with menus, crayons, souvenirs and party promotion pamphlets.
Works together with all personnel as a team.
- Carries out all tasks assigned by the Mandil on Duty according to the Opening and Closing Checklist.
- Upon completing all tasks, reports to the Mandil.
- Clocks out at the end of his/her shift.
Picks up any trash or papers found lying around.
- Puts back in its place anything that is out of place.
- Carries out any task or job suggested by managers or those that are necessary to keep our standards of quality and those that are needed to keep our guests happy.
- Carries out all the activities written in the SOA (Anderson's Operating System).
- Knows the Quality Policy.
- Works towards the accomplishment of the Quality Objectives.
- Helps in the Continuous Improvement of the Procedures.
Specific Area of Know-How Required:
- Customer Service
Skills:
- Group management and coordination
- Organization
- Good conversationalist
- Good public relations
|
|
